Frequently Asked Questions

Below are answers to the questions we hear most often about ordering, shipping, returns, and caring for your furniture. If your question isn’t here, our contact details are at the end of this page.

Ordering & Payment

How do I place an order?

Browse our catalog, open the product page for the piece you want, and select Add to Cart. When you’re ready, go to your cart and select Checkout. Enter your shipping and payment details, review your order, and submit it. You’ll see an on-screen confirmation once the order is placed.

What payment methods do you accept?

We accept credit and debit cards, Apple Pay and Google Pay, processed by Stripe. All charges are made in U.S. dollars (USD).

Is checkout secure?

Yes. Checkout is encrypted, and we do not store full card numbers on our servers.

Do I pay sales tax?

No. All prices on our website already include any applicable taxes, so no additional tax is added at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at Support@splurgefurniture.com. We process orders within 1–3 business days, so we can usually accommodate changes before the order ships. Once an order has shipped, it can no longer be changed or canceled, but you may be able to return it under our return policy.

Will I get an order confirmation?

Yes. You’ll see a confirmation on screen at checkout and receive a confirmation email shortly after. If you don’t see the email within a few minutes, check your spam folder or contact us so we can confirm your order details.

Shipping & Delivery

Where do you ship?

We deliver to the 48 contiguous U.S. states. We don’t currently ship to U.S. territories or international addresses.

How much does shipping cost? Is there free shipping?

Standard shipping is a $49 flat rate. Orders of $1,300 and above ship free.

How long until my order ships and arrives?

Most orders are processed within 1–3 business days. Freight items require 3–5 business days for processing. Orders placed after 5:00 PM PT, or on weekends and holidays, start processing the next business day. Once shipped, transit times are:

• Parcel items: 3–7 business days in transit.
• Freight items (sofas, large tables, consoles): 7–21 business days in transit, with delivery scheduled by the carrier.

How are large items delivered?

Oversized pieces such as sofas, large tables, and consoles ship by freight. The carrier contacts you to schedule a delivery window. Freight delivery is curbside, meaning the item is brought to the curb or driveway at your address. Please plan to have help available to move the item inside.

Do you ship to Alaska, Hawaii, or PO boxes?

We don’t currently ship to Alaska or Hawaii. Freight items cannot be delivered to PO boxes; please provide a physical street address for any oversized order.

How do I track my order?

Once your order ships, you’ll receive tracking details by email. You can also check the status anytime on our order tracking page.

Returns & Refunds

What is your return window?

You can return eligible items within 30 days of delivery. Items must be in their original condition and original packaging.

How do I start a return?

Contact us at Support@splurgefurniture.com to request a return. A return merchandise authorization (RMA) is required before you send anything back. Full details are on our Return & Refund Policy page.

Who pays for return shipping?

For items returned because they arrived damaged, defective, or were the wrong item, we cover return shipping. For other returns, return shipping is the customer’s responsibility. For large freight items returned for a change of mind, the pickup cost is yours; we confirm it by email before scheduling.

When do I get my refund?

Once we receive and approve your return, refunds are issued to your original payment method within 5–7 business days.

What if my item arrives damaged or defective?

Please report any damage or defect within 7 days of delivery. Email us at Support@splurgefurniture.com with photos of the item and packaging so we can arrange a repair, replacement or refund and cover the return shipping.

Do you offer exchanges?

If you’d like a different item, the simplest path is to return the original under our return policy and place a new order for the piece you want. Contact our support team and we’ll help you through it. See our Return & Refund Policy for full terms.

Products & Care

What materials are your pieces made from?

Materials vary by product and include solid oak and ash, oak and ash veneers, engineered wood, micro-concrete, plaster-textured finishes, molded composite, upholstery fabrics such as bouclé, linen blend and wool blend, and canvas or paper prints. The materials used in each piece are listed in the description on its product page.

Are dimensions listed?

Yes. Dimensions are listed on each product page for reference. Please measure your space and any doorways or stairwells before ordering, especially for larger pieces. Colors may vary slightly from one screen to another.

Is assembly required?

Some items arrive ready to use, while others require light assembly. When assembly is needed, instructions and any required hardware are included. Assembly details for a given piece are noted on its product page where applicable.

How do I care for my furniture?

Care depends on the material. As general guidance: dust wood surfaces with a soft, dry cloth and avoid harsh chemicals; wipe micro-concrete and plaster finishes with a barely damp cloth; vacuum upholstery and blot spills promptly; and keep pieces out of prolonged direct sunlight and away from heat sources. Any specific care notes for a product are included on its product page.

How do I know if something is in stock?

Stock status is shown on each product page. If an item is available to add to your cart and check out, it’s in stock. If you have a question about availability, contact us at Support@splurgefurniture.com.

Account & Support

Do I need an account to order?

No. Checkout is guest checkout, so you don’t need an account. To check an order, use our Order Tracking page with your order number and billing email.

How do I contact you?

Email us at Support@splurgefurniture.com or call +1 (307) 401-1518. You can also reach us through the contact form on our website.

What are your support hours?

Our support hours are Monday to Friday, 9:00 AM – 5:00 PM PT. Emails received on weekends and holidays are answered the next business day.

Where are you located?

Splurge Furniture is based at 18336 Gault St, Reseda, CA 91335, USA.